10 December 2006

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Managed Services

“We are also working to specific targets and service level agreements in each country, and NextiraOne had both the reach and local expertise to be able to deliver this. This outsourcing agreement has allowed Emirates to focus on its core business rather than concern itself with site-to-site communications.”

Dave Barton, voice services manager, Emirates

By working closely with business owners and ICT managers, we ensure that our customers retain complete control over their communications infrastructures. All our Managed Services solutions reduce our customers' operational and business risks with:

  • enforceable SLAs
  • flexible, on-demand and competitive pricing
  • tailored financial engineering
  • proactive and dynamic account management
  • committed local engineers who care about each customer's business.

NextiraOne has the people, resources, infrastructure and technical credentials to deliver services of the highest quality consistently across 16 countries in Europe and across the globe. This is supported by our exceptional levels of technical certification by Cisco, Alcatel, Nortel and other leading vendors.

NextiraOne has adopted ITIL standards across its entire service delivery model, and was one of the first companies to implement it in the Communication Solutions space. ITIL (IT Infrastructure Library) provides a framework of best practice guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world.

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