18 October 2006

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Contact Centre

"The NextiraOne solution has provided a cost effective

contact centre that sits at the heart of our communications

system enabling us to monitor and manage our

activities more efficiently than ever before."

Chris Leake, HBS for Bedfordshire Council implementation

Our vendor independence allows us to use best-of-breed components when we design contact centres. These interaction management (IM) solutions are individually tailored to fulfil such critical business objectives as sales revenue generation, customer satisfaction, and service delivery quality.

With more than 10 years' experience in contact centre technologies, NextiraOne people are uniquely skilled in the evaluation, planning, design, implementation, support and management of the most effective solutions. And throughout all these processes, their focus remains on providing the optimum ROI for the customer throughout the life cycle of the resource.

NextiraOne offers skills in workforce management, IVR and auto-attendant features. So whether you need a multi-media contact centre with home working or simply an informal call distribution system, we have the skills and experience to help you.

Read what some of our customers have to say about us!

Bedfordshire Council

The Listening Company

Chelsea Football Club

Middlesbrough Council

CLM Fleet Management


For more information on contact centres, please click on the links below.

Download our Contact Centre Overview

Download our Contact Centre in Financial Services White Paper

Download Adobe Reader

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